Payne Hicks Beach

Payne Hicks Beach

Legal & Regulatory

Introduction

Payne Hicks Beach is a firm of solicitors authorised and regulated by the Solicitors Regulation Authority ("SRA"), whose rules can be found on their website at www.sra.org.uk. The firm's SRA number is 059098.

A list of the names of partners of Payne Hicks Beach is open to inspection at its offices at 10 New Square, Lincoln's Inn, London WC2A 3QG.

Payne Hicks Beach is registered for VAT purposes with VAT registration number GB 232 6673 64.

Financial Services

The provision of our legal services may relate to investments (including insurance contracts).  We are not authorised by the UK Financial Conduct Authority ("FCA"). However, we are included on the register maintained by the FCA so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts.  This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the SRA.  The register can be accessed via the FCA website at www.fca.gov.uk/Pages/register/index.shtml

We can also undertake certain activities in relation to other investments which are limited in scope and incidental to our legal services or which may reasonably be regarded as a necessary part of our legal services.

Complaints

In accordance with our client care responsibilities we have a written complaints procedure and aim to ensure that any complaints are handled promptly, fairly and effectively in accordance with it.  In the event of a problem, a client is entitled to complain and the client will be advised to whom within the firm to complain.  We will provide a copy of our complaints procedure on request.  In the case of a client who is an individual or is or represents a small enterprise, charity, club, association, organisation or trust, if for any reason we are unable to resolve a problem between ourselves and the client, the client may refer the matter to the Legal Ombudsman.  For further details, visit their website at www.legalombudsman.org.uk

In accordance with the Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015 please find a link to the ODR Platform which is as follows:

www.ec.europa.eu/odr/

Please note that we are not obliged to utilise the ODR platform to resolve disputes and our preferred arrangement is for a client to follow our complaints procedure with a reference to the Legal Ombudsman if we cannot resolve the complaint. Our e-mail address to use for complaints is complaints@phb.co.uk

Indemnity Insurance

Details of our compulsory professional indemnity insurance are as follows. Our insurer is Aviva Insurance UK Limited of St Helen's 1 Undershaft, London, EC3P 3DQ, Policy Number 6010354.  The territorial coverage will extend to acts or omissions arising out of the Firm's professional business, wherever they occur.

Use of website

When you visit our website the server of our website host will record your IP address together with the date, time and duration of your visit.  An IP address is an assigned number which allows your computer to communicate over the Internet.  It does not indentify you as an individual.  We may use this information to compile statistical data on the use of our website.